Terms of service

Welcome to ZYOU Essential. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.

  • 1. General

  • ZYOU Essential is an online store offering beauty, personal care, and lifestyle products across Pakistan.
  • By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

  • 2. Products

  • We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in color or appearance may occur due to photography, lighting, or device screens.
  • We reserve the right to discontinue any product or modify its specifications without notice.

  • 3. Pricing

  • All prices are displayed in Pakistani Rupees (PKR).
  • Prices are subject to change without prior notice.
  • In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

  • 4. Orders

  • After placing an order, you will receive an order confirmation.
  • Order confirmation does not guarantee acceptance of the order.
  • ZYOU Essential reserves the right to cancel any order due to:
  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incomplete customer information
  • If payment has already been made, a full refund will be issued where applicable.

  • 5. Shipping

  • We currently deliver within Pakistan.
  • Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or public holidays.
  • Shipping delays beyond our control do not qualify for compensation.

  • 6. Cash on Delivery (COD)

  • Cash on Delivery is available in most areas of Pakistan.
  • Customers must ensure someone is available to receive the parcel at the provided address.
  • Repeated order refusals may result in future COD orders being declined.

  • 7. Returns & Exchanges

  • Please refer to our Return & Refund Policy for complete details.
  • Returns or exchanges are accepted only according to our stated policy.
  • Products showing signs of misuse, damage caused by customers, or normal wear are not eligible for return.

  • 8. Warranty

  • Unless specifically mentioned on the product page, products sold by ZYOU Essential do not include a manufacturer warranty.
  • Any warranty provided will be clearly stated on the product listing.

  • 9. Customer Responsibilities

  • You agree to provide accurate and complete information when placing an order.
  • You are responsible for maintaining the confidentiality of your account information.

  • 10. Intellectual Property

  • All content on this website—including logos, graphics, product images, text, designs, and trademarks—is the property of ZYOU Essential or its licensors.
  • No content may be copied, reproduced, distributed, or used without prior written permission.

  • 11. Limitation of Liability

  • ZYOU Essential shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our maximum liability shall not exceed the amount paid for the purchased product.

  • 12. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.
  • We do not sell or share your personal information with third parties except where necessary to process orders, deliver products, or comply with legal obligations.
  • 13. Prohibited Use
  • You agree not to:
  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the website's operation.
  • Upload harmful software or malicious code.
  • Thank you for shopping with ZYOU Essential. We appreciate your trust and look forward to serving you with quality products and excellent customer service.